Contact Westio Casino
Our support team is available 24 hours a day, 7 days a week. Whether you have a question about your account, a deposit or withdrawal, a bonus query, or a responsible gambling concern, we are here to help. Choose the contact method that suits you best.
Support Channels
| Channel | Availability | Typical response | Best for |
|---|---|---|---|
| Live chat | 24/7 | Under 2 minutes | Urgent account and payment issues |
| Email — general | 24/7 | Within 24 hours | Account queries, complaints, documents |
| Email — privacy | 24/7 | Within 30 days | Privacy and data access requests |
Live chat
Live chat is the fastest way to reach us. Log in to your account and click the chat icon at the bottom-right of any page. Agents respond in English around the clock.
General support email
Send your query to [email protected]. Include your registered email address and a description of your issue. For account verification, attach any relevant documents in PDF or JPEG format.
Privacy enquiries
For access requests, corrections, opt-out requests, or complaints relating to personal data, contact our Privacy Officer at [email protected]. We will respond within 30 days as required by the Privacy Act 1988.
Send Us a Message
Use the form below to send us a message. Fields marked with * are required. We will reply to the email address you provide within 24 hours.
Responsible Gambling Support
If you need help with a gambling problem — for yourself or someone you know — please contact one of these free, confidential services available 24/7:
- Gambling Help Online: 1800 858 858 · gamblinghelponline.org.au
- BetStop (National Self-Exclusion Register): betstop.gov.au
To activate self-exclusion from Westio directly, contact support via live chat or email at [email protected] and request self-exclusion — minimum 6 months, or permanent. See our Responsible Gaming page for full details.
Contact FAQ
What is the fastest way to get help?
Live chat is available around the clock and typically connects you to an agent within two minutes. It is the best option for urgent account, payment or technical issues.
How long does email support take?
We aim to respond to all emails within 24 hours. During peak periods it may occasionally take up to 48 hours. If you have not received a response after 48 hours, please check your spam folder and try live chat.
How do I submit a complaint?
Email your complaint to [email protected] with as much detail as possible. We will acknowledge your complaint within 48 hours and aim to resolve it within 14 days. If you are not satisfied, you may escalate to our licensing authority as directed by support.
I forgot my password — what do I do?
Click "Log in" in the header, then select "Forgot password". Enter your registered email address and we will send a password reset link within a few minutes. Check your spam folder if it does not arrive. If you no longer have access to your registered email, contact live chat for identity verification and recovery assistance.