Withdrawal Methods — Processing Times
| Method | Type | Processing time | Daily limit | Fees |
|---|---|---|---|---|
| Bitcoin | Crypto | Within 24 hours | A$7,500 | None |
| USDT | Crypto | Within 24 hours | A$7,500 | None |
| PayPal | E-wallet | 0–24 hours | A$7,500 | None |
| Skrill | E-wallet | 0–24 hours | A$7,500 | None |
| Neteller | E-wallet | 0–24 hours | A$7,500 | None |
| Visa / Mastercard | Card | 1–5 business days | A$7,500 | None |
| Bank Transfer | Bank | 3–5 business days | A$7,500 | None |
All withdrawal limits shown are for standard accounts. VIP members at Gold tier and above access higher daily and weekly limits. There are no fees charged by Westio on any withdrawal method; your bank or payment provider may apply their own charges.
KYC Verification — Required Before First Withdrawal
Westio requires identity verification (KYC) before processing your first withdrawal. This is a regulatory requirement designed to prevent fraud and money laundering. The verification is completed once and applies to all future withdrawals from the same account.
- Log in and navigate to the Account Verification section in your profile.
- Upload a clear photo of a government-issued ID: passport, driver's licence or national ID card.
- Upload a proof of address dated within the last 90 days: utility bill, bank statement or government letter.
- Westio processes your documents, typically within 24 hours. You will receive an email confirmation on approval.
- Once verified, submit your withdrawal request from the cashier — funds are released according to the method's processing time.
Withdrawal Limits & Policy
Standard Account Limits
Standard account holders can withdraw up to A$7,500 per day across all methods combined. The daily limit resets at midnight. If you need to withdraw a larger amount, splitting the withdrawal across consecutive days is the most straightforward approach on a standard account.
VIP Limits
Silver VIP tier and above access higher daily withdrawal limits. Gold-tier players and above receive a dedicated account manager who can assist with larger withdrawal requests and priority processing. Elite members negotiate custom limits directly with their manager.
Pending and Reversal Policy
A withdrawal request enters a brief internal processing queue before being sent to the payment provider. During this pending period, standard accounts may cancel the withdrawal from the cashier — after the request is dispatched, it cannot be reversed. The pending window is typically under two hours for crypto and e-wallet requests, longer for cards and bank transfers.
Currency
All balances and withdrawals are processed in AUD for accounts registered in Australian dollars. Cryptocurrency withdrawals are converted at the prevailing rate at the time of the transaction.
Withdrawal FAQ
How long do withdrawals take at Westio?
Crypto withdrawals (Bitcoin, USDT) are processed within 24 hours of the request. E-wallets (PayPal, Skrill, Neteller) clear in zero to 24 hours. Cards and bank transfer take one to five business days. All times begin after KYC is complete and the request clears the internal queue.
Is there a minimum withdrawal amount?
Minimum withdrawal amounts vary by method; check the cashier for the current figure applicable to your chosen method. As a general guide, e-wallets and crypto have lower minimums than cards.
Why has my withdrawal been delayed?
Common reasons include incomplete KYC documents, an active bonus balance requiring wagering before withdrawal, a security check for large amounts, or processing delays at the payment provider. Contact live chat or email [email protected] if your withdrawal has been pending for longer than the stated processing window.
Can I withdraw bonus winnings?
Bonus winnings become withdrawable once the wagering requirement (30× on bonus + deposit for the welcome package) is fully met. Until then, only real-money funds deposited without a bonus are available for withdrawal, and withdrawing before clearing wagering forfeits the bonus balance.