Terms & Conditions — Westio Casino

Last updated: 1 January 2026

These Terms and Conditions ("Terms") govern your use of Westio Casino ("Westio", "we", "us", "our") and apply to all players who access our website and services. By registering an account or using our services, you agree to be bound by these Terms in full. Please read them carefully before registering. If you do not agree, do not use our services.

• You must be at least 18 years of age to register and use our services.
• You must be located in a jurisdiction where accessing and using our services is not prohibited by applicable law.
• You must register using your own true and accurate personal details. Providing false information is a breach of these Terms and may result in immediate account closure and forfeiture of any balance.
• You may hold only one account with Westio. Operating multiple accounts ("multi-accounting") is strictly prohibited and will result in permanent account closure and forfeiture of balances.
• You must not be on any self-exclusion register (including BetStop) at the time of registration. If you are self-excluded and manage to register, you must inform us immediately.
• Westio reserves the right to decline registration or close accounts at its discretion, including where we are unable to verify your identity.

• You are responsible for keeping your login credentials confidential. Do not share your username or password with any third party.
• You must notify us immediately if you suspect unauthorised access to your account.
• Your account currency is set at registration and cannot be changed. All balances, deposits, bonuses and withdrawals are denominated in your chosen currency.
• Westio accounts are for personal, recreational use only. Commercial exploitation, automated play (bots), or use of prohibited software is not permitted.
• We reserve the right to void bets, adjust balances, or close accounts where we detect use of exploits, software bugs, or other unfair advantage.

• Bonuses are subject to specific terms and wagering requirements stated at the time of the promotion. General bonus terms apply unless overridden by promotion-specific terms.
• The welcome bonus requires a minimum deposit of A$30 and carries a 30× wagering requirement applied to the bonus plus the qualifying deposit amount.
• The maximum bet while a bonus is active is A$8 per spin or round. Bets exceeding this limit while a bonus is active may result in the bonus and any winnings derived from it being voided.
• Bonus funds are played before real-money funds unless otherwise stated.
• If you request a withdrawal before meeting the wagering requirement, any active bonus balance and winnings derived from it will be forfeited.
• Westio reserves the right to modify, suspend, or withdraw any promotion at any time, with reasonable notice where possible.
• One welcome bonus per player, household, IP address, or payment method. Westio may decline bonus claims at its discretion if abuse is suspected.

• The minimum deposit is A$15 across all payment methods. The minimum deposit to qualify for the welcome bonus is A$30.
• Deposits are credited to your account balance promptly after confirmation from the payment provider.
• Identity verification (KYC) is required before your first withdrawal. Documents required include government-issued photo ID and proof of address dated within 90 days.
• The standard daily withdrawal limit is A$7,500. VIP members at higher tiers access elevated limits as notified by their account manager.
• For anti-fraud compliance, your first withdrawal must use the same method as your first deposit. Subsequent withdrawals may use alternative methods with support approval.
• Westio does not charge fees on deposits or withdrawals. Your bank, e-wallet provider, or blockchain network may charge their own fees, for which Westio is not responsible.
• We may delay or decline withdrawals pending security checks or outstanding wagering requirements. If a withdrawal is declined, the reason will be communicated to you.

The following activities are strictly prohibited and will result in account suspension, balance forfeiture, and may be reported to relevant authorities:

• Using fraudulent payment methods, chargebacks, or stolen financial instruments.
• Money laundering or using the platform to move proceeds of crime.
• Multi-accounting or assisting another person to open an account in breach of these Terms.
• Collusion with other players or casino staff.
• Use of automated software, bots, scripts, or artificial intelligence to gain an advantage.
• Exploiting software errors, glitches, or malfunctions.
• Providing false identity documentation.
• Playing if you are self-excluded from Westio or any self-exclusion register applicable to you.

An account is considered inactive after 12 consecutive months without a login. After 12 months of inactivity, we will notify you by email. If no login occurs within a further 30 days, an inactivity administration fee of A$10 per month may be deducted from any remaining balance until the balance reaches zero or the account is reactivated. You may reactivate your account at any time by logging in. No fees will be charged on zero-balance inactive accounts.

By using Westio, you confirm that you are gambling for entertainment purposes and with funds you can afford to lose. You accept sole responsibility for your gambling decisions. Westio provides responsible gambling tools including deposit limits, loss limits, reality checks, session time-outs and self-exclusion — all available in your account settings.

Westio may, at its discretion, impose limits, require enhanced affordability checks, or restrict or close accounts where we believe a player may be experiencing gambling-related harm. These actions are not subject to appeal through normal dispute channels.

Disputes

If you have a complaint, contact our support team via live chat or email at [email protected]. We will acknowledge your complaint within 48 hours and aim to resolve it within 14 days. If you are not satisfied with our response, you may escalate to the relevant licensing authority as notified on our website.

Governing law

These Terms are governed by and construed in accordance with the laws of the jurisdiction of our licensing authority. Any dispute that cannot be resolved through our internal complaint process shall be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.

Amendments

Westio may amend these Terms at any time. We will notify you of material changes by email and by posting an updated version on this page. Continued use of our services after the effective date of any change constitutes acceptance of the new Terms.