Privacy Policy — Westio Casino

Last updated: 1 January 2026

Westio Casino ("Westio", "we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By registering an account or using our services, you acknowledge that you have read and understood this Privacy Policy. If you have any questions, contact our Privacy Officer at [email protected].

Information you provide directly

• Registration details: Full legal name, date of birth, residential address, email address, phone number, and account currency.
• Identity verification (KYC) documents: Passport, driver's licence, national identity card, proof of address, and source-of-funds documentation where required.
• Payment information: Card numbers (last four digits only — full numbers are processed by our PCI-DSS-compliant payment providers), e-wallet identifiers, and cryptocurrency wallet addresses.
• Communications: Content of emails, live chat transcripts, and support tickets you send to us.
• Responsible gambling preferences: Deposit limits, loss limits, and self-exclusion elections you set on your account.

Information collected automatically

• Technical data: IP address, browser type and version, device type and operating system, screen resolution, and referring URL.
• Usage data: Pages visited, games played, session duration, deposit and withdrawal history, and bonus activity.
• Cookies and similar technologies: Session identifiers, preference cookies, and analytics tokens. See our Cookie Policy for full details.

We use the personal information we collect for the following purposes:

• Account management: To register and maintain your account, authenticate your identity, and communicate with you about your account.
• Service delivery: To process deposits and withdrawals, credit bonuses, and enable gameplay.
• Legal and regulatory compliance: To verify your identity (KYC), comply with anti-money-laundering (AML) obligations, and meet our licensing conditions.
• Responsible gambling: To apply the limits and tools you have set and, where required, to identify and intervene on potentially harmful gambling patterns.
• Fraud prevention and security: To detect and prevent fraudulent transactions, account takeovers, and prohibited multi-accounting.
• Marketing (with consent): To send promotional emails and offers where you have opted in. You may withdraw consent at any time by using the unsubscribe link or contacting support.
• Analytics and improvement: To understand how players use the platform and to improve our products and services.
• Dispute resolution: To investigate complaints and resolve disputes, including providing records to regulatory authorities where required.

We do not sell your personal information to third parties. We may share your information with:

• Payment processors: To process deposits and withdrawals. These providers maintain their own privacy and security standards.
• Identity verification services: To conduct KYC checks as required by our licence.
• Game software providers: Game studios receive limited session data (player ID, wager, result) necessary to run games. They do not receive your name or contact details.
• Analytics and fraud detection providers: Who assist us in operating the platform securely.
• Regulatory authorities: Where we are legally required to report, including anti-money-laundering reporting entities and our licensing authority.
• Self-exclusion registers: We are required to check and report to applicable self-exclusion registers including BetStop.
• Professional advisers: Lawyers, auditors, and insurers under confidentiality obligations.
• Successor entities: In the event of a merger or acquisition, subject to the same privacy obligations.

Where personal information is transferred to third parties outside Australia, we take steps to ensure those parties provide an equivalent level of protection as required under Australian privacy law.

Security measures

Westio implements industry-standard security measures including 128-bit SSL/TLS encryption on all data in transit, encrypted storage for sensitive fields, access controls limiting staff access to personal data on a need-to-know basis, and regular security audits.

Retention periods

We retain personal information for as long as your account is active and for a period of at least five years after account closure, in accordance with our AML compliance obligations and applicable law. Anonymised analytics data may be retained indefinitely.

When personal information is no longer required, it is securely deleted or de-identified.

Under the Australian Privacy Principles, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that inaccurate or incomplete personal information be corrected.
• Opt out of marketing: Unsubscribe from promotional communications at any time.
• Complaint: Lodge a complaint with us, and if not resolved to your satisfaction, with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

To exercise any of these rights, contact our Privacy Officer at [email protected]. We will respond within 30 days. We may need to verify your identity before processing a request.

Westio uses cookies and similar tracking technologies on our website. These include essential session cookies required for the site to function, analytics cookies that help us understand site usage, and marketing cookies used for personalised advertising where you have consented.

For full information on the cookies we use, how to manage your preferences, and the impact of disabling cookies, please read our Cookie Policy.

We may update this Privacy Policy from time to time to reflect changes to our practices or applicable law. The updated policy will be posted on this page with a revised effective date. Where changes are material, we will notify you by email. Continued use of our services following notification constitutes acceptance of the updated policy.

For questions about this Privacy Policy, contact us at [email protected] or via live chat.