Responsible Gaming at Westio
Westio Casino is committed to providing a safe, fair and responsible gambling environment for all Australian players. Gambling is an entertainment activity and should remain enjoyable. If gambling stops being fun, or if you are chasing losses, borrowing money to gamble, or finding it hard to stop, please use the tools and resources below.
If you need immediate help, call Gambling Help Online on 1800 858 858 — free, confidential and available 24 hours a day, 7 days a week.
In-Account Tools — Player Protection
- Deposit limits: Set daily, weekly or monthly caps on the amount you can deposit. Limits take effect immediately and can only be decreased straight away; increases require a 24-hour cooling period.
- Loss limits: Cap the amount you can lose in a set period. When the limit is reached, further play is paused until the period resets.
- Wagering limits: Restrict the total amount you can stake per session, day or week.
- Session time reminders: Receive an on-screen alert after a preset time period to remind you how long you have been playing and your current session balance.
- Reality check: Regular pop-ups during play showing the time elapsed and your profit/loss for the session.
- Time-out (cooling-off): Pause your account for a set period — from 24 hours to 6 weeks. During a time-out you cannot log in, deposit or place bets. The block takes effect immediately.
- Self-exclusion: Close your account for a minimum of 6 months, up to permanently. Contact support at [email protected] to activate self-exclusion. During exclusion, Westio will remove you from marketing communications.
To access any of these tools, log in to your account and navigate to the Responsible Gambling section in your account settings. You can also request assistance via live chat or email.
Warning Signs of Problem Gambling
Gambling becomes a problem when it negatively affects your finances, relationships, work or mental health. Common warning signs include:
- Spending more money or time gambling than you can afford
- Chasing losses — continuing to play to try to win back money already lost
- Borrowing money, selling possessions or neglecting bills to fund gambling
- Feeling anxious, irritable or restless when not gambling
- Hiding gambling activity from family or friends
- Neglecting work, study or family responsibilities because of gambling
- Using gambling as a way to escape problems or relieve stress
If any of these apply to you, please reach out for help. Support is available and confidential.
External Help Resources — Australia
Gambling Help Online — 1800 858 858
Free, confidential support available 24 hours a day, 7 days a week. Counselling is available for gamblers and their family members. Online chat and resources also available at gamblinghelponline.org.au.
BetStop — National Self-Exclusion Register
A free service provided by the Australian Government that allows you to self-exclude from all licensed Australian online and phone wagering services in a single process. Register at betstop.gov.au.
Gambling blocking software
Gamban and similar applications block access to gambling sites across all your devices. These are independent tools you can install to add a technical barrier to gambling access during a period of self-exclusion.
Self-Exclusion at Westio
To self-exclude from Westio Casino, contact our support team via live chat or email at [email protected] and request self-exclusion. State the duration — minimum 6 months, or permanent. The exclusion takes effect within 24 hours of your request being processed. During the exclusion period:
- You will not be able to log in to your account
- You will be removed from all promotional emails and offers
- Any remaining real-money balance will be returned to you by your original deposit method
- Bonus funds and uncompleted wagering are forfeited
If you are self-excluded and believe you have received a marketing communication in error, please contact us immediately at [email protected].